Shipping policy

SHIPPING POLICY

Last updated: August 2, 2026

This Shipping Policy applies to orders placed through Macho.store.

FULFILLMENT

MACHO™ works with third-party suppliers and fulfillment partners. Products may ship directly from a fulfillment facility, and items within one order may arrive separately.

PROCESSING ESTIMATE

Orders are normally submitted for processing after payment is confirmed.

Processing commonly requires approximately 2–7 business days, but it may take longer during periods of high demand, supplier delays, holidays, inventory changes, address verification, or other circumstances.

Processing time is separate from carrier transit time.

DELIVERY ESTIMATE

For United States orders, delivery commonly takes approximately 7–30 business days after shipment.

These timeframes are estimates, not guarantees. Carrier disruptions, severe weather, customs processing, remote destinations, holidays, and other circumstances outside MACHO™’s control may cause delays.

Available estimates displayed at checkout are also estimates and do not guarantee a delivery date.

SHIPPING COSTS

Available shipping methods and charges are displayed at checkout before payment.

Free shipping applies only when it is clearly displayed during checkout and the order meets the stated eligibility requirements.

TRACKING

Tracking information will be provided when available. Tracking may require several days to begin displaying carrier updates.

Some shipments may use multiple tracking numbers.

ADDRESS ACCURACY

Customers are responsible for submitting a complete and accurate delivery address.

Contact lookbigstudio@gmail.com immediately after ordering to request an address correction. Changes cannot be guaranteed after fulfillment begins.

MACHO™ is not responsible for additional costs or failed delivery caused by an incorrect address supplied by the customer.

DELAYS

Customers should contact lookbigstudio@gmail.com if an order has not arrived after the estimated delivery period.

MACHO™ will review available tracking information and, where appropriate, request information from the carrier or fulfillment partner. A refund or replacement is not automatic while an active carrier investigation is underway.

PACKAGES MARKED DELIVERED

When tracking shows that a package was delivered, customers should:

• Check the delivery location
• Ask household members or neighbors
• Check with building management
• Contact the carrier

If the package still cannot be located, contact lookbigstudio@gmail.com. MACHO™ will review the circumstances but cannot guarantee reimbursement for packages confirmed as properly delivered.

INTERNATIONAL ORDERS

International shipping is offered only to destinations available during checkout.

International customers may be responsible for customs duties, import taxes, brokerage charges, or other government fees unless checkout expressly states that those amounts are included.

MACHO™ does not control customs processing or local import requirements.

CONTACT

Shipping questions may be sent to lookbigstudio@gmail.com.